Terms & Conditions

1. About this system

The 986 Help Desk is an internal ticketing and operations tool provided by 986 Enterprise for authorized employees and affiliates. By logging in and using it, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the system.

2. Beta software

This system is in beta. It is provided “as is,” features may change, and occasional bugs or interruptions are expected. We are actively building and improving it, and your continued use helps us make it better.

3. Acceptable use

• Use the system only for legitimate 986 business purposes.
• Keep your login credentials confidential and do not share your account.
• Treat ticket contents, employee information, and store data as confidential and do not disclose them outside their intended audience.
• Do not attempt to access data, stores, or departments you are not authorized to see.

4. IT Oversight mode

To keep the system running smoothly and to improve it during beta, our IT team uses a read-only Oversight mode that lets them view the Help Desk as it appears to a given user, so they can diagnose issues, verify that features work, and confirm data is routed correctly.

• Oversight is read-only — IT uses it to observe and troubleshoot, not to act as you.
• IT does not have access to your password. Passwords are stored encrypted and are never visible to IT, administrators, or anyone else.
• Oversight sessions are recorded in the audit log.

5. Monitoring & audit logging

For safety and security, we keep an audit log of activity including sign-ins, the IP address and internet provider (ISP) you connect from, your browser/device, and actions taken (for example, creating or updating tickets). We use this information to detect and investigate phishing attempts, cyber attacks, suspicious sign-ins, and account misuse, and to maintain an audit trail. See the Privacy Policy for details.

6. No warranty; limitation of liability

Because the system is an internal beta tool, it is provided without warranties of any kind. 986 Enterprise is not liable for any loss arising from its use to the fullest extent permitted by law. Always follow established business processes for anything critical.

7. Changes

We may update these Terms as the system evolves. If they change materially, you'll be asked to review and accept them again at your next sign-in.

8. Contact

Questions about these Terms? Contact Edmond at edmond.j@986pharmacy.com.